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                              |  | What is a professional debt collection agency? |  |  
                              |  | A debt  collection agency is defined as a business which collects debts on behalf of a  creditor from its debtor. The collection agencies receive past due accounts from  various creditors who can not collect themselves economically. Debt collection  agencies are the most efficient and cost effective way of recovering bad debt. |  |  
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                              |  | Why  should I use your services to collect my receivables? |  |  
                              |  | tahseel specializes in recovering overdue payments from defaulted  customers and offer a full range of services customized to its client’s special  needs.  Hiring the services of a  dedicated debt collection agency like ours offers many advantages including  less of accounts receivables and overheads and more of cash flow and increased  production. By letting tahseel collect your debts you will have more time to focus on your  business.   |  |  
                              |  | You would like your money to be recovered with  minimum cost and hassle without jeopardising your reputation in the market.  Here, tahseel provides debt collection solutions in the  most professional manner, ensuring both timely and effective recovery. |  |  
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                              |  | Why will my debtors  pay you, if they have not paid me? |  |  
                              |  | Debtors often pay us  even if they never have cooperated with you, mainly because collection agencies  such as tahseel increases the psychological anxiety associated with a  debt. Our professional collectors make your debtors realize that you are  serious about collecting your money. |  |  
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                              |  | What is your collection  procedure like? |  |  
                              |  | We contact the debtor  directly via telephone, collection letters or a field-visit; all these efforts  are made to settle the debt amicably without having to instigate any legal  action.  In the event these efforts are  not successful, we could go to legal proceeding with your approval. We will recover most of your money quickly and less  expensively than yourself. |  |  
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                              |  | What kind of debts do you  collect? |  |  
                              |  | We collect all kinds  of debts provided the following conditions are met: Proper documentation to  support the claim, e.g. invoices, bills, purchase delivery orders, contracts,  etc. |  |  
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                                |  | Do you charge an  annual collection fee? What are the other collection fees involved? |  |  
                                |  | tahseel works on a contingency basis, so we do not receive  our fee unless we have collected your money.   There is no other charge unless you elect to proceed to legal action. In  addition tahseel may charge additional fees in  accordance to the nature of debt, its age, and its documentation. |  |  
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                                |  | Can  I add the collection fees to the debt amount I am owed? |  |  
                                |  | You can charge the  collection fees to your debtor if you have a signed contract.  If not, our collection fee is a pre-agreed  percentage of the debt amount that we will recover on your behalf. |  |  
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                                |  | When  do I have to pay you? |  |  
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                                  You will be invoiced after the debt has  been resolved and you have received your outstanding money. |  |  
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                                |  | How quickly can you collect my money? |  |  
                                |  | Claims are entered  within the first 24 hours and the first collection notice is mailed immediately  thereafter. This notice is followed up with SMS, phone calls and additional  letters. Some debts are collected in the first week, while others may longer.  There are also skips: debtors who dispute the debt and debtors who are simply  uncooperative, in which case it may take longer recovery time. The age of the  debt, the amount, the location and jurisdiction of the debtor also has a lot of  importance in the fast recovery of debt.   On average, we collect most of the payments within the first 180 days |  |  
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                                |  | What is Skip Tracing? |  |  
                                |  | Skip tracing is the  process of locating contact information about your debtor, such as a current or  alternate address and telephone number. It also includes obtaining information  about the person’s place of employment, names and addresses of family members,  relatives, friends, or ex-spouses, assets such as property, bank accounts, automobile  and much more. |  |  
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                                |  | Who decides if the debt is to proceed to litigation? |  |  
                                |  | We do, with your full  participation.  If we fail to resolve the  debt, we will normally proceed to litigation if we believe it is likely to  produce positive results. However, we are not obliged to do so and may decline  to take the matter further if we think we can no longer be of any further help.  You may then decide to 'write it off',    transfer the case to the courts, or use your own lawyers. |  |  
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                                |  | Do you take cases to court? |  |  
                                |  | Yes, but only with  your authorisation. There are additional fees for pursuing a law suit that are  usually provided in advance. These fees are collected 50% in advance and the  balance after judgment is passed and the debt is collected. |  |  
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                                |  | How can we have updated  information about the status of our case? |  |  
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                                  We offer many different  types of MIS reports, most of which are available online. We have a custom  report module that can create customized reports based on your needs for example,  Monthly Activity  Report is very popular among our clients. |  |  
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                                |  | Can I check my  account online? |  |  
                                |  | tahseel provides an on-line service for those clients  whose collection requires that they have immediate access to updated information  and afterward they can provide us with their feedback.   Once on-line, you can access your account at  any time, anywhere in the world. |  |  
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                                |  | Can I be sure that your communication with my debtor will be polite  and civil? |  |  
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                                  Certainly, as debt collectors we are always mindful of future  customer relationships and are very professional in the way we approach your  clients for payments. We guarantee an ethical and professional service, at  all times. |  |  
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                                |  | When do I get my money once it is collected? |  |  
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                                  All money collected on your behalf is remitted to you within 48  hours and within a week for Skip Tracing cases. |  |  
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                                |  | Does the age of the debt make it more difficult to collect? |  |  
                                |  | The age of the debt  plays an important role in how long will it take to recover. Additional time  and work is needed to update the debtor’s current information which could  prolong the recovery. If the information provided to us is outdated and poorly organized  then the job becomes more tedious. |  |  
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                                |  | What is your success rate? |  |  
                                |  | tahseel has managed to achieve an extremely high success  rate including completion of assignments where others have failed. |  |  
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                                |  | tahseel’s success can be attributed to some of our  inherent operations policies that rank among the best in the world. We  understand the values of both time and money, and thus jam tangan rolex  work smarter, not  longer. All functions and procedures within our workflow are seamlessly  integrated within each other, allowing us to achieve continuous improvement of  the quality of collection services, to the highest standards. |  |  
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                                  Over the years, we have developed  relationships that allow us to recover the debts ofour clients  faster than anyone else. We constantly invite experts and consultants in the  debt collection industry, seeking their feedback and recommendations. Members  of our staff are provided in-house training on a regular basis, as well as  focused training on specific case handling. We also form strategic alliances  with external channel partners and lawyers for Skip cases. |  |  
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