IT AND SUPPORTTahseel’s in-house IT department plays a crucial role in strengthening our industry leadership. Supported by cutting-edge software, robust infrastructure, and a team of skilled professionals, it ensures maximum operational efficiency, security, and seamless compatibility. Continuous updates and advancements keep our systems at the forefront of debt collection technology. Our state-of-the-art Collection Call Centre utilizes advanced software that manages the entire debt collection lifecycle, from early to late stages. Clients benefit from an online service providing instant access to real-time case updates. High-speed connectivity links our Sharjah, Abu Dhabi and overseas branches to this system, ensuring seamless coordination. Beyond case tracking, our system enables two-way communication, automates legal notices, and schedules critical tasks through the Reminder Alert System (RAS). With a comprehensive Document Management System (DMS), it enhances payment follow-ups, prioritizes accounts, and optimizes collection efficiency, delivering superior results for our clients.
HISTORY AND OPERATIONS Debt collection in the UAE was once limited to legal firms until we introduced a specialized approach nearly 25 years ago. With a dedicated focus, unique standards, and highly qualified professionals, we quickly became a leader in the UAE’s debt collection industry and set benchmarks across the Middle East. Once a registered client provides debt details and supporting documents, we review the claim and electronically register it in our system, ensuring an efficient collection process. Our communication channels include letters, emails, phone calls, SMS messages, and field visits, all aimed at securing amicable settlements while resolving disputes. If standard collection efforts fail, we initiate pre-legal and legal action for full recovery. With one of the highest success rates in the industry, we continue to serve banking, finance, and commercial sectors, ensuring seamless debt resolution. Our team’s expertise and commitment to transparency ensure that clients are continuously informed throughout the collection process.
SKIP TRACINGDebtors often evade payment by changing addresses, relocating abroad, or taking other measures to remain undetected. Tahseel’s Skip Tracing service specializes in locating such individuals, whether they have moved within the UAE or to another country. Our international debt recovery expertise is reinforced by partnerships with top global collection agencies and law firms. These trusted partners ensure seamless coordination, allowing us to uphold the same high standards of efficiency and success worldwide. Since all case progress is reported directly to us, our clients receive consistent updates and superior results. Within the UAE, our skilled Field Agents operate across all seven emirates, adding a professional and personal approach to debt recovery. By leveraging advanced tracing techniques and legal expertise, we successfully locate debtors and facilitate amicable settlements, ensuring a structured and effective resolution for our clients.This comprehensive approach ensures that no matter where the debtor is located, we maximize recovery efforts and provide clients with the most efficient and effective debt resolution.
CLIENT COMMUNICATIONAt Tahseel, we keep our clients informed about their case status at all times. As a fully accredited collection agency, we offer multiple approaches to debt recovery, tailored to different client needs and collection stages. Our strategies ensure efficient and effective solutions for recovering delinquent debts. We serve a diverse clientele, including individuals, banks, financial institutions, and corporations across industries such as oil and gas, real estate, telecom, insurance, hospitality, manufacturing, retail, and services. Our expertise is sought by multinational companies outsourcing debt recovery and by small, family-run businesses with limited legal resources. Over the years, we have built an unmatched reputation in the debt collection industry through consistent excellence and high-performance results. Many of our longstanding clients express their satisfaction by awarding us letters and certificates of commendation, recognizing our ability to exceed expectations and deliver outstanding service in debt recovery.This unwavering commitment to quality and client satisfaction has helped us establish long-lasting partnerships and maintain our position as a trusted leader in the industry.
LEGAL SPECIAL HANDLINGTahseel’s Legal Special Handling team specializes in managing difficult debtors through strategic legal actions, ensuring timely debt settlements. With deep expertise in UAE commercial laws and international debt collection regulations, the team effectively handles both domestic and cross-border cases. For international cases, we collaborate with a global network of legal experts to execute court judgments in various countries. Domestically, our team files and monitors police cases across all seven emirates, ensuring swift resolutions. Field Agents support this process by conducting in-person visits and negotiating settlements directly with debtors where necesary. Additionally, we provide legal guidance to debtors abroad who wish to return to the UAE. By advising them on the best approaches to settling their debts, we help them obtain clearance and settlement notices from creditors. Our comprehensive legal solutions ensure effective recovery while facilitating amicable resolutions for all parties involved.This holistic approach enables us to handle complex cases.
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